VillaViewRentals

Comments.....

"We had a wonderful time in the Villa, it was just great. We will definitely be calling you next year"

- John, Birmingham.

"Wow! the villa was really lovely, just as you have described it. Better even. Thank you for a fantastic time."

- Marlene & Family, Ontario Canada

"Thank you. The house at Legacy Park was absolutely perfect. Clean, well stocked kitchen and linen closet, great pool, patio and game room. Management great Everything was enjoyed by the whole family.

Looking forward to our next visit.

You were a big help."

-C. C& Family, London

" We had a fantastic time. We would not have changed it for the world, perfect for our family reunion."

-B & Family, Florida

" We are having such a great time here. We dont want to leave !! Could we stay an extra day, please? Let know if this is possible and I will forward payment by Paypal immediately."

W. H & Family.

"Awesome! Simply awesome. I wanted to propose to my girlfriend during our holiday in Florida, and on the first evening at the villa, we were in the spa by ourselves while the others were playing in the games room and watching the large screen TV, it was so romantic with those awesome views that I could not help myself and I proposed to her. You will be glad to know she said "YES"!! We are planning on having the Wedding inext year and who knows we may honeymoon in your Caribbean hideaway!! Thank you for a lovely time!"

- Viren, London.

"..It is nice to know that there are some honest people out there... we have had such bad experiences in the past. Thank you for a memorable time."

N. D - Norway

Dear Della and Mr. Santhakumar,

Your house is exquisite. You really made every effort to ensure that everyone has a fabulous time. The children really enjoyed the game room- what a great idea. You gave me some great ideas for redecorating my basement! There was enough seating for all of us both at eating time and relaxing time. Thanks for such generous accommodations. This was our first trip to Disney as a family and we all made some wonderful memories. The computer with wireless hookup was also an added bonus. When we were at home- we hardly heard from or saw the kids! I will not hesitate to recommend your place to any of our family or friends and we hope to visit Disney again soon. Thanks again,

M and Family

" We had a great time at the villa it is a super place and if we were going back wouldn't hesitate to hire it again or recommend to our friends.And I think the client curtesy from yourselves is super"

-C. B, Manchester

"I truly appreciate doing business with you, so I hope we will do business again. Thank you!"

-David, New Jersey

Della,

I just want to thank you again for your hospitality. We could not beleive the house when we walked in the front door. The house was beautiful and we absolutely loved every minute we were there! Everything was wonderful and it was a wonderful "home away from home!" (The beds were GREAT too as the web-site stated. That made for good rest after an entire day of walking around the parks.) We enjoyed our stay and we will definitly give your information to anyone and everyone we know who is going to Orlando.

Thanks Again,

-J. USA

"... Just wanted to send this email to let you know how our vacation went. It was a blast and I enjoyed every minute of it and really enjoyed the privacy of having the home as our home away from home and it was terrific... The layout and set up is really warm and amazing. I told about 4 families about the place and they plan on visiting florida from october to december and I gave them your email address as well as the website to visit.

... above all Amazing experience for me and thank you for it all...

Thank You so very Much again and please look forward to hear from me with our date for next year. May you and your wife Della continue to be blessed.."

-K, Ontario, Canada.

Hi Della,

The villa was spotless and we enjoyed it tremendously.

It was a pleasure working with you and I look forward to seeing information regarding your Carribian vacation home on your website.

Best Regards,

S & Family- New York

Hi Della

I just wanted to email you on behalf of our family to extend the sincerest thanks for allowing us to stay in your home. It was absolutely amazing - everything I thought it would be and more. As I'm sure you have heard before, the beds were amazing and it was so nicely decorated, it felt like home.

Finally, my husband Nick and I were talking about maybe making this an annual event. We're not sure if the whole family is in but if so, what kind of price would you be asking for the same time next year (or round about - 10 days anyway)? Also, do you have a smaller home in case everyone is not interested? Let me know what you think.

Again, thank you. It truly was a trip of a lifetime. Seeing the looks on our kids' faces was worth every penny.

Sincerely

N.N

Response to Mrs. Jane B's Comments:

All comments left on our website are real and left by previous guests. We have not posted Mrs. Jane B's comments as these were not sent direct to us. However, as they have been posted else where, we are able to respond to them here.

Mrs. Jane B rented our villa and there was a reluctance to make good the payment as agreed. As the satisfaction of our guests is important to us before, during and after the stay, we made an exception and discounted this sum. This leniency on our part set the scene for what was to follow.

Mrs. Jane B was unhappy with the cleaning, so the manager went in straight away and got the villa cleaned to Mrs. B’s satisfaction, on the same day. Few days later Mrs. Jane B then informed us that the pool light had stopped working. The pool deck is flooded with light. It was possible for the pool to be used during the day and also during the night, as there is sufficient light on the pool deck. However, it was important to us to get this issue resolved.

Though many cowboys would have happily tried their hands, we insisted on the management finding a professional to do the work because we WILL NOT risk someone’s life. The workmen wanted assurance that if there was an issue they could not fix on the spot, the pool would not be used until they are able to fix it, the next day at the latest. We were in agreement that water, kids and electricity were not a good combination. Mrs. Jane B stated that it was out of the question. Without Mrs. Jane B's permission the work could not be done and the work was scheduled for the day of her departure.

Post departure report from the management company stated there was blood in the games room, downstairs bath, and upstairs in the twin room. The sheets were replaced for hygiene reasons and excess time was spent sanitising other areas. Periodically between guests, deep cleans are done and towels and linen replaced as necessary.

Our manager reported to us that Mrs. Jane B tried to bribe him in order to get him to extend their stay. Had she approached us with the request, we would have happily arranged for this.

Mrs. Jane B sent us photos of the villa, for compensation for dissatisfaction of how the villa was found. But she made the mistake of leaving ASDA own carrier bags on some of the pictures. The previous guests were a very decent American family from WI. It was obvious they could not have left these bags and they also denied that. The Manager and cleaners confirmed that photos depicted state of villa on departure by Mrs. Jane B. Although customer satisfaction is important to us, we will not be defrauded. When the attempt at fraud failed, Mrs. Jane B threatened with litigation. We were happy for Mrs. B to do this but she chose not to.However, we have nothing to hide and will not succumb to threats.

We aim to return the deposit within four weeks of departure but when allegations or damage is present, and then there will be delays to investigate the matter further and cost for repairs.

There is a virtual tour and photos available for you to decide whether the villa has the wow factor or not. Most of our guests are returning guests

We have working villas and it is unavoidable for things to go wrong at times. As Mrs. Jane B mentions, we cannot fix issues from England, nor do we try to. This is why we have a dedicated management company to take care of the needs of our guests during their stay in the villa and deal with anything that may arise locally, efficiently and professionally. But guest cooperation is necessary. The management will not invade your privacy or go against your wishes, unless in an emergency.

If you are unhappy with anything, it is the management companys responsibility to come within a reasonable amount of time and resolve the issue to your satisfaction. Everything was done in our power to satisfy Mrs. Jane B during her stay.

We have taken strong action against the management company as they took time to respond to requests. They should not have used the homeowner as the excuse for their financial difficulties and delays. They have been given notice and a new company will be taking over shortly.

We have not only one villa but three and have successfully rented them for several years now. We regret that in 5 years of business, this is the first time we have had a guest who has done this. But we are not here to give some unscrupulus people a free holiday.

Below are photos sent by Mrs. Jane Backhouse to illustrate how she found the villa, where in fact, this was how she left the villa. Having said that it is normal and expected that our guests will leave the house in dsiarray. It is the job of the cleaning company to clean and sanitise and for the management company to ensure that it is to the guests satisfaction.

We are considering this matter with our lawyers currently. Do contact us for further details if required.